Returns & Warranty

GooDent stands behind every instrument we manufacture. Here's what you're covered for and how to get support.

12-Month Warranty

Every GooDent product is backed by a 12-month manufacturer’s warranty from the date of purchase. This warranty reflects our confidence in the quality of our manufacturing process and materials.

What Is Covered

Manufacturing defects in materials
Defects in workmanship
Mechanical failure under normal clinical use
Bearing failure within warranty period
Chuck or coupling defects

What Is Not Covered

Physical damage from dropping or misuse
Damage from improper sterilization (above 135°C)
Failure due to lack of lubrication
Normal wear from extended clinical use
Modifications or unauthorized repairs

Where a product is found to be defective under warranty, GooDent will, at its sole discretion, repair or replace the product at no cost to the buyer. Replaced products carry the remaining warranty period of the original item.

How to Make a Warranty Claim

To begin a warranty claim, please follow these steps:

Step 1: Contact us through the contact form on our website with your order number and a description of the issue.
Step 2: Attach clear photos or a short video showing the defect or the failure you are experiencing.
Step 3: Our team will review your claim and respond with a decision and return instructions if applicable.
Step 4: If authorized, ship the product back in its original packaging using a tracked shipping method.
Step 5: Once received and inspected, we will arrange the repair or replacement.

Do not return any product without prior written authorization from our team. Unauthorized returns cannot be accepted and may be returned to sender at the buyer’s expense.

Returns Policy

We accept returns of unused, unopened products in their original, unbroken packaging within 30 days of the date of delivery.

To be eligible for a return, the item must be:

In its original, sealed packaging
Unused and unsterilized
In the same condition as when received
Accompanied by proof of purchase (order number)

For hygiene and regulatory reasons, dental instruments that have been opened, used, or sterilized cannot be returned under any circumstances. This applies to all handpieces, contra-angles, motors, and accessories.

To request a return, contact us through the contact form with your order number and reason for return. We will confirm eligibility and provide return instructions.

Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part or a defective product under warranty.

Refunds

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method. Processing time after approval is typically 5–10 business days depending on your bank or payment provider.

If you have not received your refund after 10 business days, please first check with your bank before contacting us — processing times can vary.

General Exclusions

The following items are non-returnable and non-refundable under all circumstances:

Opened, used, or sterilized instruments
Items returned after 30 days from delivery
Items returned without prior authorization
Items damaged by the buyer after delivery
Custom or special-order items (where applicable)

If your question isn’t answered here, visit our FAQs page or contact us directly. We’re committed to making every purchase a confident one.