- Shipping
Shipping Policy
Everything you need to know about how we pack, ship, and deliver GooDent instruments to your door.
Order Processing Times
Orders are processed on business days (Monday through Friday, excluding public holidays). Orders placed before our daily cutoff time are typically processed the same business day. Orders placed after the cutoff, on weekends, or on public holidays are processed on the next business day.
You will receive a confirmation email with your tracking information once your order has been dispatched.
Domestic Shipping Options
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Calculated at checkout |
| Express Shipping | 2–3 business days | Calculated at checkout |
| Overnight / Priority | 1 business day | Calculated at checkout |
| Free Shipping | 5–7 business days | Free on orders over $150 |
Delivery estimates begin from the date of dispatch, not the date the order is placed. Actual delivery times may vary depending on the carrier and destination.
International Shipping
GooDent ships internationally. International shipping rates and estimated delivery times are calculated at checkout based on destination country and package weight.
- International shipments are subject to customs clearance, which may add additional time to the delivery estimate.
- Import duties, taxes, and customs fees charged by the destination country are the sole responsibility of the buyer.
- GooDent is not responsible for delays caused by customs processing.
- Some countries may have restrictions on importing medical devices — buyers are responsible for confirming that GooDent products may be legally imported into their country.
If you are purchasing for clinical or commercial use in the United States, please visit our authorized U.S. distributor, ACE Dental Supplies, for faster local fulfillment and dedicated U.S. customer support.
Packaging
All GooDent instruments are packed individually in protective packaging designed to prevent damage in transit. Handpieces are packaged in padded boxes. Orders containing multiple items are consolidated into a single outer carton where possible.
We use discreet, plain outer packaging — the GooDent brand is not prominently displayed on the exterior of the shipment.
Order Tracking
A tracking number is provided in your dispatch confirmation email. You can use this number to track your shipment directly on the carrier’s website. If you did not receive a dispatch email, please check your spam folder before contacting us.
Damaged or Lost Orders
If your order arrives damaged, please do the following:
- Photograph the outer packaging and the damaged item(s) before opening further.
- Contact us within 5 business days of receiving the order with your order number and photos.
- Do not discard the original packaging — it may be required for a carrier claim.
If your order does not arrive within the estimated timeframe, please contact us. We will investigate with the carrier and arrange a replacement or refund where appropriate.